FREQUENTLY ASKED QUESTIONS
SHIPPING & RETURNS
Shipping Policy
Currently, we only offer shipping within Israel. All orders are processed within 1-2 business days. Once your order is shipped, it will arrive within 7 business days. Shipping costs are calculated at checkout based on your location and the details of your order. Please ensure your shipping address is correct when placing your order, as we cannot modify it once the shipment is dispatched. If you experience any issues with your shipment, such as delays or product damage, please contact us, and we will assist you in resolving the problem.
Return & Exchange Policy
We want you to be 100% satisfied with your purchase! If for any reason you're not happy with the product or there's an issue with your order, we're here to help. You can return the product within 14 days of receiving it for a full refund, as long as the item is unused and in its original packaging.
Return Conditions:
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The product must be unused and in its original packaging.
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The product must be accompanied by proof of purchase (receipt or order confirmation).
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Returns are accepted within 14 days of receiving the product.
How to Return an Item:
Simply contact us at runinrootz@gmail.com, and we'll be happy to assist you with the return process. We want to ensure the process is as smooth and easy for you as possible.
Please note: Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.